Ticketing Knowledge Base Online help for VisiSoft Ticketing

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45 articles

Setup Booking Types Use Booking Types to review and maintain the booking classifications available within the system. 2 views Pricing Charges Use the Charges page to review additional charge rules that can be applied within the ticketing journey. 2 views Setup Custom Fields Use Custom Fields to manage additional data capture fields used within the platform. 2 views Pricing Discounts Use the Discounts page to review discount rules, check whether a discount is active, and add new codes where your role allows it. 2 views Orders Existing Orders Use the Orders area to search for existing orders, review order status, check payments, amend order lines, resend confirmation emails, and process refunds or cancellations. 2 views Setup Integrations Use Setup: Integrations to control external services for the site. In the current admin setup, this page is used for Apple Wallet pass settings. 2 views Setup Kiosks Use the kiosk setup pages to manage kiosk records and the configuration profiles that control kiosk behaviour. 2 views Inventory Product Items Use product items for physical products, retail add-ons, or other stock-aware items that are not memberships, vouchers, or timed event tickets. 2 views Inventory Session Manager Use Session Manager when staff need a broader cross-event view of sessions rather than opening sessions from one event at a time. 2 views Marketing Calendar Messages Use Calendar Messages to manage the customer-facing messages that appear alongside calendar dates. 1 views Marketing Email Manager Use Email Manager to review the email records and templates available within the admin platform. 1 views Inventory Managing Event Sessions This topic is now covered inside the main event items guide. 1 views